Shipping

Organic bone shipping policy

We ship via Coghlan Logistic Company , and several other premium carriers to provide you with the fastest and most reliable service available. You just pay a small handling fee to cover the secure packaging of your pet’s valuable groceries!

How long will it take to get my order?

You shouldn’t have to wait to get your order! So we work hard to ship your order as fast as possible. Most customers receive their orders within 2 days of placing them.

Do I need to be there to sign for it?

No way! We know you’re busy. We know you have places to go. People to see. And things to do! If you’re not home, the driver will leave it at your door or with your concierge.

I have a PO Box Address?

We DO ship to P.O. boxes but we wouldn’t recommend it for the fresh food.

I’m Not Home

No problem. We usually leave it up to the drivers unless you have specific instructions. They first try to get you at home and if after several attempts they can’t get you, they’ll drop the package off at your doorstep or leave it with a building manager.

Tracking Your Order…

No problem! You can track your package 24/7 in your account or by copying and pasting your tracking number into the field marked “track your order” by clicking here Just access you’re My Account Page  to check it out!

Autoship Program – Regular Delivery

As a member of our Auto Ship Program, you will enjoy these benefits:

– Receive a 5% discount off the regular price of the item*.

– Easy home delivery on your schedule.

– Set up your order once and never run out.

– Change your Auto Ship delivery with the click of your mouse.

Delivery charges

Free shipping for Sydney metro areas!

Organic Bone offers FREE DELIVERY to the Sydney region for all orders greater than $99.95 in value. For orders less than $99.95, a flat delivery charge of $6.95 applies.

Our Sydney region includes Sydney metropolitan area as defined by Australia Post eParcel. Postcodes that fall within the Sydney region are: 1000-2249; 2555-2574; 2740-2786.

Free shipping only applies to orders placed via our website.

Other NSW & ACT Shipping

Flat rate shipping of $12.95 to Gosford, Wollongong and Canberra. 

Flat rate shipping of $12.95 to Newcastle and NSW Country areas.

SA Shipping

Flat rate shipping to Adelaide metro of $14.95

QLD Shipping

Flat rate shipping to Brisbane metro of $15.95

Flat rate shipping to Gold Coast of $16.95

Flat rate shipping to Sunshine Coast and Ipswich of $17.95

VIC Shipping

Flat rate shipping to Melbourne metro of $6.95

Flat rate shipping to Geelong of $8.95

Flat rate shipping to Ballarat of $10.95

WA Shipping

Flat rate shipping to Perth $33.00

Outside Perth $50.00

For areas outside of those listed above, cost is dependent on your location and the size of your order. Please be aware that shipping is calculated according to zones defined by our courier partners, You are always displayed the shipping cost before finalising your purchase.

As you add items to your cart, the shipping costs will change to reflect the weight of the items being added. Your final shipping cost will be displayed in your checkout page before you proceed to payment.

We do not ship outside of Australia

Don’t live in those areas ? Please check our Shipping Rates Calculator.

Note: MUST have at least one product in your cart in order for the calculator to work.

A note about delivery times

We pride ourselves on getting your products to you as quickly as possible. Orders placed before 11am on any business day (Mon-Thurs) will usually be dispatched the same day using Australia Post or other reputable courier companies. Over 95% of our orders are dispatched within 24 hours.

Once orders have been dispatched you’ll be notified by email with a tracking number. We estimate delivery times of:

We have no control over delivery times, and we can’t accept responsibility for any delayed or late deliveries.

If there’s no sign of your item/s within the estimated delivery times, let us know via email and we’ll help to track it down.

Public Holidays

We deliver every day that Australia Post and couriers operate. They do not work public holidays, so please be prepared for delays, particularly around Christmas, New Year and Easter. Christmas and New Year is a particularly busy time of the year for delivery companies so please ensure you order early and stock up.